heybet's Privacy Policy

1. Introduction and Scope of Policy

heybet ("we", "our", or "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy explains how heybet collects, uses, stores, and protects your personal information when you use our website (heybet.cam).

By registering on our platform, managing an account, or using any of our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy also applies to all heybet services, mobile versions, subdomains, and any new features launched in the future. We treat your privacy as our highest priority and follow international data protection standards.

2. What Types of Information Are Collected

We collect various types of information in order to provide our services and manage your account. This information is divided into the following categories:

2.1 Personally Identifiable Information

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address and postal code
• National ID card or passport details (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account numbers
• Transaction history and amounts
• Deposit and withdrawal records
• Tax-related information where applicable

2.3 Activity-Related Information

• Betting and gaming history
• Favorite games and betting preferences
• Login times and session duration
• Promotion and bonus usage history

2.4 Technical Information

• IP address and geographical location
• Browser type and version
• Device type and operating system
• Cookies and session data
• Referral URL and page visit logs

3. How Information Is Collected

heybet collects your information through various methods:

• Direct submission: Information you provide yourself during account registration, the verification process, filling out deposit or withdrawal forms, and when contacting our support team.
• Automatic collection: Technical information collected automatically through cookies, web beacons, and log files while you use our platform.
• Through payment providers: Information required for transaction verification from payment partners such as bKash, Nagad, or Rocket.
• Through verification services: Information received from third-party verification services for identity verification (KYC) and fraud prevention purposes.

4. Purposes for Using Information

We use your information only for specific and legitimate purposes. heybet processes your personal information for the following reasons:

4.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing betting, gaming, and financial transactions
• Managing bonuses and promotions
• Providing 24/7 customer support

4.2 Security and Legal Compliance

• Detecting and preventing fraudulent activity
• Complying with Anti-Money Laundering (AML) regulations
• Verifying account age and identity
• Meeting applicable legal and regulatory obligations

4.3 Platform Improvement and Personalization

• Recommending games and offers based on your preferences
• Improving platform performance and user experience
• Sending relevant promotional information (based on your consent)
• Analyzing and resolving technical issues

5. Information Storage and Security

heybet uses the latest technology to protect your information. Our security measures are as follows:

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Access Control: Only authorized personnel have access to the information they need.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: The option to add an extra layer of security to your account.

We retain your information for as long as necessary to meet legal obligations. Typically, data is kept for a defined period after an account is closed, in accordance with regulatory requirements. After that, the information is securely deleted or anonymized.

6. Sharing Information with Third Parties

heybet does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Necessary information may be shared with trusted partners who help operate our services — such as payment processors (bKash, Nagad, Rocket), identity verification services, and game providers. These partners receive only the information necessary for their specific service and are contractually bound to uphold our privacy standards.

6.2 Legal Obligations

We may be required to disclose information in order to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we always provide only the minimum information necessary.

6.3 Business Restructuring

In the event of a merger, acquisition, or significant change to the business, your information may be transferred to a new entity. We will notify you as far in advance as possible and publish a new policy before any such change.

6.4 International Transfers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi may have servers in various countries. For such international data transfers, we ensure that adequate protection measures remain in place.

7. Cookies and Tracking Technologies

heybet uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

7.1 Essential Cookies

These are essential for the basic functionality of the platform — maintaining login sessions, security verification, and saving preferences. Without these cookies, the site will not function properly.

7.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and account settings so you do not have to set them up each time.

7.3 Analytical Cookies

Used to collect statistics about platform usage and to improve the quality of our services. This information is generally processed in anonymized form.

You can block or delete cookies by changing your browser settings, though this may limit some functionality of the site.

8. Your Rights

As a user of our platform, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to marketing messages or profiling.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, contact us directly through support or by email. We will try to respond to your request within 30 days.

9. Privacy of Minors

heybet is only for those aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

We verify age during the registration process, and if a minor's account is identified, that account is immediately closed and all associated information is securely deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

10. Changes to the Policy

heybet may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will change. For significant changes, we will notify you by email.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

Contact our support team if you would like a copy of a previous version of the privacy policy.

11. Contact Us

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available directly in Bengali

Our privacy team is committed to resolving your request as quickly as possible and within a maximum of 30 days. For complex requests, the timeframe may be extended, but we will notify you about that.

We are sincerely grateful for your trust and support in heybet. Protecting your privacy is our highest priority and we are always committed to keeping your information secure.